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Our Commitment to You

At Mappins Jewellers, our goal is to offer our customers beautiful and affordable jewellery of the highest quality. We also want to be able to serve all your fine jewellery needs for years to come. Because of that desire and in our effort to best serve you, we collect and maintain certain personal information about you such as your name, address, telephone number and jewellery purchases. At the same time, we recognize and respect your privacy and strive to protect the trust you place in Mappins Jewellers.

Information We Collect

We collect information in various ways. Information comes directly from you, or we may gather it from store sales transactions, store repair service requests, credit insurance forms, e-mail inquiries or occasionally from other lists generated from sources outside our organization - most notably our credit program provider, TD Financing Services Inc.

How We Protect Your Information

We protect the security and confidentiality of your information and limit access to our customer data to those within our organization with a business need to know. We enforce a policy against unauthorized disclosure or use of the information, and we instruct our employees concerning that policy. We also strive to ensure that those third parties who provide services to us and may have access to customer information (such as mail vendors) share our commitment to maintaining your privacy and adhere to our company's nondisclosure policy. We do not sell or rent customer information to any outside company or organization to use your information for its own business purposes.

In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal process, search warrant, subpoena or court order or in the unlikely event where we, in good faith, believe such disclosure will prevent harm to you or others.

How We Use Your Information

We may, from time to time, call or send you information about certain products, services, sales or special promotions based on the information we have. We try to limit those contacts to ones that might be of interest to you. However, if you would prefer not to be contacted about our special offers, products or services, please notify us at the address, e-mail address, or phone number listed below:

Mappins Jewellers
Customer Service
P.O. Box 152771
Irving, Texas 75038 - 1003
1- 800- 519- 4653 (GOLD)

Just inform us in your notification that you would like your name removed (opt-out) from any mailing list we may maintain. Please be advised that since promotions may already be in process at the time of your request, it may take up to 10 weeks before contacts cease. As a result, you may receive mail or other solicitations during that ten-week period. You may also contact us in any of the above ways to correct, update, or request access to any of the individual information we have stored.

If you have any questions or concerns about our Privacy Policy or wish to file a complaint about our privacy practices, please contact our Privacy Officer using the toll-free number listed above.

Thank you for your interest and confidence in Mappins Jewellers.

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